Privacy Policy

1. Introduction

Welcome to LANTAVA ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our iGaming software solutions, platforms, and services.

As a leading provider of enterprise-grade iGaming solutions, we understand the critical importance of data protection in the gaming industry. Our commitment extends beyond mere compliance—we strive to implement privacy by design principles in all our products and services.

2. Information We Collect

2.1 Business Contact Information

• Company name, business email addresses, and phone numbers
• Professional titles and roles within your organization
• Business addresses and corporate registration details
• Communication preferences and contact history

2.2 Technical Information

• System configurations and integration requirements
• API usage data and performance metrics
• Platform analytics and usage statistics
• Security logs and access records
• Error reports and diagnostic information

2.3 Transaction and Operational Data

• Service usage patterns and feature utilization
• Support ticket information and resolution history
• Contract details and billing information
• Compliance and audit trail data

2.4 Website and Communication Data

• Website visit information, IP addresses, and browser details
• Email interaction data and communication logs
• Marketing preferences and engagement metrics
• Webinar and event attendance records

3. How We Use Your Information

3.1 Service Delivery and Support

• Providing and maintaining our iGaming software solutions
• Technical support and customer service delivery
• Platform monitoring and performance optimization
• Security monitoring and threat detection

3.2 Business Operations

• Processing payments and managing accounts
• Contract management and compliance monitoring
• Business analytics and reporting
• Risk assessment and fraud prevention

3.3 Communication and Marketing

• Sending service updates and important notifications
• Marketing communications (with your consent)
• Industry insights and thought leadership content
• Event invitations and webinar notifications

3.4 Legal and Compliance

• Regulatory compliance and reporting requirements
• Legal proceedings and dispute resolution
• Audit trails and record keeping
• Anti-money laundering (AML) and know your customer (KYC) procedures

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and financial services
• Customer support and communication platforms
• Analytics and business intelligence tools

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with regulatory requirements and licensing obligations
• Respond to legal process, subpoenas, or court orders
• Protect our rights, property, and safety
• Investigate and prevent fraud or security incidents

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

5.1 Technical Safeguards

• End-to-end encryption for data transmission and storage
• Advanced firewall and intrusion detection systems
• Regular security updates and patch management
• Secure coding practices and vulnerability assessments

5.2 Administrative Controls

• Role-based access control and principle of least privilege
• Employee background checks and security training
• Incident response procedures and breach notification protocols
• Third-party security audits and compliance certifications

5.3 Physical Security

• Secure data centers with 24/7 monitoring
• Biometric access controls and surveillance systems
• Environmental controls and disaster recovery measures
• Asset management and secure disposal procedures

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal and regulatory obligations.

6.1 Retention Periods

• Contract Data: Retained for the duration of the business relationship plus 7 years
• Technical Logs: Retained for up to 2 years for security and audit purposes
• Marketing Data: Retained until consent is withdrawn or 3 years of inactivity
• Compliance Records: Retained as required by applicable regulations (typically 5-10 years)

6.2 Data Deletion

When data is no longer needed, we ensure secure deletion using industry-standard methods that make recovery impossible.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

7.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

7.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests

7.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our websites and services.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Enable personalized content and advertising (with consent)

8.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

9. International Data Transfers

As a global iGaming solutions provider, we may transfer your information across borders to provide our services effectively.

9.1 Transfer Safeguards

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for transfers to countries with adequate protection
• Binding corporate rules for intragroup transfers
• Certification schemes and codes of conduct

9.2 Data Localization

We understand that some jurisdictions require data localization. We work with our clients to ensure compliance with local data residency requirements.

10. Regulatory Compliance

We are committed to complying with all applicable data protection and privacy laws, including:

• GDPR: General Data Protection Regulation (EU)
• CCPA: California Consumer Privacy Act (US)
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
• Gaming Regulations: Various jurisdiction-specific iGaming compliance requirements

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify affected parties via email or other appropriate means
• Obtain consent where required by applicable law

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

For general inquiries about our services, please visit our main contact page or email us at lantavasolutions@gmail.com.